Nigeria’s telecom regulator is tightening oversight of mobile operators’ service quality claims, launching an independent audit of compensation reportedly paid to more than 75 million subscribers while simultaneously monitoring one of the largest network expansion programmes in the country’s history.
This is even as the Nigerian Communications Commission (NCC) said Mobile Network Operators (MNOs) have reported compensating over 75 million subscribers affected by poor network quality, following a directive that required operators to provide remedies in areas where Quality of Service (QoS) standards were not met.
However, despite operators declaring full compliance, the regulator said it has commenced an independent validation exercise to verify the claims and ensure that all eligible subscribers actually received the compensation due to them.
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The development emerged from the NCC Governing Board’s 109th meeting held on May 25, 2026, where the Commission reviewed progress
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