Telecom operators have compensated more than 75 million subscribers for poor network services, the Nigerian Communications Commission has said, in one of the largest consumer redress exercises recorded in Africa’s biggest mobile market.
The industry regulator disclosed this in a communiqué issued on Tuesday following its 109th board meeting held on May 25, 2026, stating that the payout reflected significant progress in enforcing quality-of-service obligations across mobile networks.
The development followed a directive issued by the NCC on March 29, 2026, mandating mobile operators to compensate subscribers for substandard network performance.
Under the order, operators were required to automatically issue airtime credits to affected customers, calculated on the basis of their average spending in locations where service quality failed to meet regulatory benchmarks.
“The board noted substantial progress in the implementation of the commission’s directive, particularly the full compliance, which has resulted in compensation being offered to over 75 million
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