Telecom operators in Nigeria have compensated more than 75 million subscribers for poor network services, the Nigerian Communications Commission (NCC) has disclosed.
This represents one of the largest consumer redress exercises in Africa’s biggest mobile market.
The industry regulator made the announcement in a communiqué issued on Tuesday after its 109th board meeting held on May 25, 2026.
It described the payout as a major step in enforcing quality-of-service obligations on mobile network operators.
The compensation follows an NCC directive issued on March 29, 2026, which mandated operators to automatically issue airtime credits to affected subscribers.
The credits are calculated based on customers’ average spending patterns in areas where service quality fell below regulatory benchmarks.
“The board noted substantial progress in the implementation of the commission’s directive, particularly the full compliance, which has resulted in compensation being offered to over 75 million affected subscribers,” the communiqué stated.
The NCC said it is still conducting independent validation to
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