The Lagos State Traffic Management Authority has established a Physical Complaint Centre at its headquarters in Oshodi to provide residents with a dedicated platform to report traffic-related concerns, lodge complaints and make enquiries about the conduct of its personnel.
The agency said the initiative forms part of ongoing reforms aimed at promoting transparency, accountability and citizen-centred service delivery.
The announcement was contained in a statement posted on the agency’s official X handle on Thursday.
The development comes barely a month after LASTMA inaugurated its 3367 toll-free call centre, which has already recorded 2,843 public engagements between June 28 and July 29, 2026.
According to the agency, the hotline handled 1,047 enquiries, 709 commendations, 400 reports of road accidents and vehicle breakdowns, 163 formal complaints and 11 information requests, while 468 cases were successfully resolved.
LASTMA also recorded 45 unsuccessful calls, which it attributed to abandoned calls, network interruptions and other
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