MTN Nigeria has opened its data billing and network operations to public scrutiny in a bid to address persistent consumer concerns over alleged data depletion and rebuild customer trust.
The Chief Corporate Services and Sustainability Officer, MTN, Tobe Okigbo, said at a press conference on Data on Trial in Lagos on Saturday that the initiative would allow Nigerians to independently examine how data was consumed and billed on the network.
Okigbo said the exercise was designed to determine whether there are genuine system issues, customer misconceptions or areas requiring better consumer education.
According to him, MTN adopted a similar approach years ago when customers complained about unauthorised value-added service subscriptions and deductions.
He said the company then suspended affected services, subjected its systems to regulatory scrutiny and introduced measures that restored consumer confidence.
“We want Nigerians to tell us what is wrong, ask questions and help us identify issues so
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