Deolu Ogunbanjo, president of the National Association of Telecommunications Subscribers (NATCOMS), has given telecommunications operators until the end of September to improve network quality, warning that subscribers could seek legal redress if poor service persists.
Ogunbanjo told BusinessDay that subscribers have endured deteriorating network services despite repeated interventions, warnings, and sanctions by the Nigerian Communications Commission (NCC). He noted that if the situation fails to improve through regulatory intervention, NATCOMS will seek justice through the courts by the end of the third quarter.
Rising data consumption strains network infrastructure
The ultimatum comes as rising data consumption, subscriber migration, and growing demand for mobile services place severe pressure on network infrastructure across parts of the country.
The NCC stated that mobile operators have offered compensation to more than 75 million subscribers for poor network quality following a regulatory directive requiring restitution in locations where performance fell below required standards. The regulator
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