The Federal Airports Authority of Nigeria, FAAN, has denied claims that it was responsible for Uber’s decision to discontinue its ride-hailing operations in Nigeria.
Speaking on Friday, FAAN Managing Director, Mrs. Olubunmi Kuku, said the company’s exit was based on its own economic and regulatory considerations, stressing that the authority had no role in the decision.
“I can’t speak to Uber’s exit from Nigeria. I am sure they have their own economic and regulatory decisions as to why they chose to exit,” Kuku said.
She noted that FAAN’s primary concern has always been passenger safety and ensuring a seamless travel experience at Nigerian airports.
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Kuku further disclosed that FAAN received numerous complaints from passengers, particularly during the December holiday period, regarding poor experiences involving some e-hailing and car-hire services.
The complaints, she said, ranged from intimidation and excessive charges to passengers being taken to locations other than their intended
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