The Joint Admissions and Matriculation Board has explained how candidates who have raised complaints through its online support platform can access their existing support tickets.
The examination body gave the explanation in an explainer video on Thursday, outlining five steps candidates can follow to view tickets they have previously created.
According to JAMB, candidates who have submitted complaints do not need to raise a new ticket to check the status of an existing complaint.
The board said candidates should first visit its support website, support.jamb.gov.ng, to access the platform.
The first step, according to JAMB, is to visit the website and proceed to the support section.
Candidates using mobile phones are required to select “Ticket/Support” from the menu list.
JAMB explained that after selecting “Ticket/Support”, candidates should choose the “Access Existing Ticket” option.
The board said candidates would then be required to provide the email address linked to their JAMB
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