Nigeria’s electricity regulator has ordered distribution companies to issue refunds to Band A customers, the country’s highest-paying power consumers, after a wave of grid failures left many of them without electricity for stretches far short of the minimum daily supply they were promised.
The Nigerian Electricity Regulatory Commission on Thursday issued Directive No. NERC/2026/002, triggering a special compensation scheme for premium-tier subscribers whose feeders fell below 18 hours of daily supply between February and March 2026.
The commission said the disruptions stemmed from “significant generation shortfalls experienced across the Nigerian Electricity Supply Industry,” which it said were “largely attributed to inadequate gas supply and vandalism of critical gas and transmission infrastructure”, factors it acknowledged were “beyond the direct operational control of the DisCos.”
The directive sets compensation at 20 per cent of an affected customer’s approved energy cap or average monthly bill and covers both maximum-demand industrial users and ordinary
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