MTN Nigeria has pledged to invest N1 trillion in network expansion this year while introducing new tools to help subscribers understand how their mobile data is consumed, as complaints over poor service quality and rapid data depletion continue to dominate consumer discussions.
The commitment was made at a stakeholder engagement forum tagged “Data on Trial” held in Lagos, where senior executives of the telecommunications company responded to questions from journalists, digital creators, influencers and customers on network performance, data consumption and pricing.
The event brought together Karl Toriola, MTN chief executive officer; Yahaya Ibrahim, chief technical officer; Ugonwa Nwoye, chief customer relations and experience officer and other senior executives who faced intense questioning over issues that have generated widespread debate among subscribers.
Read also: MTN puts data usage complaints on public trial nationwide
At the centre of the discussions was the long-standing complaint that data bundles are exhausted faster than expected.
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