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Telecom operators have compensated over 75 million Nigerians with free airtime amid poor network complaintsNCC mandates automatic compensation for subscribers affected by service quality issues across Nigeria’s telecom sectorChallenges persist in telecommunication, including vandalism and infrastructure limitations, despite significant investments
Pascal Oparada is a journalist with Legit.ng, covering technology, energy, stocks, investment, and the economy for over a decade.
Telecom operators, including MTN, Airtel, Glo, and 9mobile, have compensated more than 75 million subscribers with free airtime following persistent complaints over poor network quality across Nigeria.
The Nigerian Communications Commission (NCC) disclosed the development in a communiqué released after its 109th board meeting held on May 25, 2026, describing the move as one of the biggest consumer compensation exercises ever recorded in Africa’s telecom sector.
Telcos obey NCC, compensate 75 million subscribers over poor network. Credit: NovatisSource: Getty Images
The compensation followed a directive issued by the NCC on March 29, 2026, ordering telecom operators
