This post was originally published on this site.
Numerous electricity users have recently expressed dissatisfaction with their electricity distribution companies over various issues, particularly service quality. This article aims to help them identify the correct channel to follow to escalate their complaints to the appropriate authority.
Often, consumers cannot switch to other electricity distribution companies (DisCos) due to their location and must instead seek legitimate and effective methods to address their complaints.
Step-by-Step Guide: How to File Complaint Against Your DisCo with NERC to Get ResultsSource: UGC
Unfortunately, many customers are unaware of their rights or the proper channels to formally submit complaints against their electricity providers to the Nigerian Electricity Regulatory Commission (NERC).
Overbilling tops customers’ complaints
According to a recent report from the NERC, 1,220,245 complaints were lodged through its customer complaint units in 2023, with most issues concerning overbilling and metering concerns among electricity users.
Other grievances included load shedding, power outages, disconnections, billing discrepancies, metering challenges, and delays
