The National Health Insurance Authority has refunded more than N14.2 million to enrollees and suspended nine healthcare facilities following complaints over services provided under the country’s health insurance system.
The authority also issued 368 warning letters to healthcare providers after resolving 3,878 complaints, according to a statement issued by the agency on Sunday.
The agency’s Director-General and Chief Executive Officer, Dr Kelechi Ohiri, disclosed this in Abuja during the inaugural Civil Society Organisation-Led Mid-Year Review of Nigeria’s National Health Sector Reforms.
The statement said, “NHIA has strengthened patient protection, resolving 3,878 complaints and refunding more than N14.2m to affected enrollees. It has also issued 368 warning letters and suspended nine healthcare facilities.”
It also said inspection teams had been deployed to healthcare facilities to monitor compliance with its one-hour treatment authorisation policy and other patient-protection and quality-of-care requirements.
The enforcement measures came as national health insurance enrolment increased from about
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