We often imagine that great teams are built on chemistry: talented people who like one another, communicate easily and enjoy working together. Such relationships undoubtedly help. But they do not, on their own, produce exceptional results.
The real strength of a high-performing team lies in something more exacting: the ability of its members to think, communicate and act in concert. Teams soar when individual competence is converted into coordinated action.
Few industries demonstrate this more clearly than Nigeria’s banking sector. Banking has become one of the country’s most competitive, technology-driven and operationally complex industries. Institutions no longer compete only through capital strength or extensive branch networks. Increasingly, advantage is determined by speed, innovation, customer experience, regulatory discipline and resilience.
Each of these depends on teamwork.
Consider a busy commercial bank branch in Lagos. Behind every efficient transaction is a network of tellers, customer service officers, relationship managers and operations personnel
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