The Lagos State Government has warned businesses operating across the state against enforcing “No Return, No Refund, No Replacement” and “No Cancellation After Payment” policies, saying such conditions cannot override the rights guaranteed to consumers under the law.
A statement by the Lagos State government said the warning was issued by the Lagos State Consumer Protection Agency, LASCOPA, which reaffirmed the state’s commitment to protecting consumers and promoting fair trade practices.
The General Manager and Chief Executive Officer of LASCOPA, Afolabi Solebo, said while businesses are free to set reasonable terms and conditions, such policies must not deny consumers their legal rights, especially where goods are defective, unsafe, falsely described or unfit for the purpose made known to the seller before purchase.
According to him, consumers are entitled to fair treatment and should not be forced to accept defective goods or services simply because a business displays a disclaimer.
He added that any policy aimed at denying consumers their lawful rights is unfair, misleading, and unenforceable.
“The Lagos State Government is partnering with consumers to eliminate unfair trade practices, including the indiscriminate use of ‘No Return, No Refund, No Replacement’ and ‘No Cancellation After Part or Full Payment’ policies. Consumer rights are protected by law, and businesses must operate responsibly and fairly. We encourage consumers to know their rights and report any violations to LASCOPA for prompt intervention,” Solebo stated.
The LASCOPA boss further explained that consumers have the right to appropriate remedies where goods or services are defective, unsafe,
