The Lagos State Traffic Management Authority, LASTMA, has launched a new toll-free emergency short-code hotline, 3367, as part of efforts to strengthen emergency response operations, improve traffic management and encourage greater public participation in road transportation administration across Lagos State.
The agency said the newly introduced platform replaces its previous long-service communication code with a more accessible and technologically advanced system designed to enhance interaction between LASTMA and residents.
According to the agency, the 3367 short-code is available free of charge to subscribers on MTN, Etisalat (T2) and Glo networks, enabling road users to report traffic-related emergencies without incurring call costs.
LASTMA explained that the platform would allow residents to promptly report incidents such as broken-down vehicles, road accidents, stranded tankers, disabled articulated trucks, traffic obstructions and other emergencies requiring urgent intervention.
The agency added that the hotline would also serve as a channel for residents to report the conduct and operational activities of LASTMA officials, a move aimed at promoting transparency, accountability and professionalism within the agency.
In a bid to ensure inclusiveness and effective communication, LASTMA disclosed that callers would be able to communicate with hotline operators in English, Yoruba and Pidgin English.
The multilingual arrangement, according to the agency, is intended to eliminate communication barriers, encourage wider public participation and ensure the swift transmission of emergency information regardless of linguistic background.
Speaking on the initiative, LASTMA General Manager, Olalekan Bakare-Oki, described the introduction of the hotline as a major step toward building a safer, more responsive and
