Nigeria has the cost and talent advantages to scale its outsourcing industry globally, but must address infrastructure gaps and build client trust to compete in the global outsourcing market.
This was the position of experts who spoke at the 13th edition of the Association of Outsourcing Professionals of Nigeria (AOPN) outsourcing expo held in Lagos.
Foluso Phillips, founder and executive chairman of Phillips Consulting, in his keynote address, said Nigeria currently accounts for about 1 per cent of the global business process outsourcing market despite having a young, English-speaking population, high-tech and startup energy, and a time zone advantage.
Phillips, who was represented by Olawanle Moronkeji, chief operating officer, ranked Nigeria “number two in Africa” behind South Africa, and said the sector could employ up to 600,000 people by year-end if the right investments are made.
The evolution of outsourcing in Nigeria has moved from cost reduction to digital transformation
