There is a strange thing that happens to people on their way up, and almost no one notices it happening to them. It is not that they become arrogant, though some do. It is not that they stop caring, though that happens too. It is quieter and more mechanical than either, and it is this: the higher a person climbs, the less true information reaches them until eventually they are making the most important decisions of their lives on the worst data of their careers.
Consider what actually happens to a single honest sentence as it travels upward through an organisation. A junior analyst notices a problem. She mentions it to her manager but softens it because managers do not love being handed problems. The manager, now holding a softened version, passes it to the director but softens it again because he does not want to look as though his
This post was originally published on this site.
