…Reaffirms commitment to consumer rights, fair trade practices
The Lagos State Government, through the Lagos State Consumer Protection Agency (LASCOPA), has reaffirmed its commitment to protecting consumers by discouraging the unlawful use of “No return, No refund, No replacement” and “No cancellation after payment” policies by businesses operating across the State.
The General Manager/Chief Executive Officer of LASCOPA, Afolabi Solebo, stated that while businesses have the right to establish reasonable terms and conditions, such policies cannot override the rights guaranteed to consumers under applicable consumer protection laws, particularly where goods are defective, unsafe, misrepresented, or unfit for the purpose made known to the seller before purchase.
According to him, consumers deserve fair treatment and should not be compelled to accept defective goods or services simply because a business displays a disclaimer.
He stressed that any policy designed to deprive consumers of their lawful rights is unfair, misleading, and unenforceable.
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